Shipping & returns

SHIPPING AND ORDERING INFORMATION

Orders are shipped from our locations in Ontario, Canada. We ship only to destinations within North America. All orders can be placed through our online shopping cart or by phone: 613-735-3167.

CANADIAN CUSTOMERS

All regular shipping is handled by Canada Post. And will be shipped within 1-3 business days of receiving your order.

Shipping and handling  rates are on a tier based system. Orders between $45.00 and $150.00 will be charged a flat rate between  $10.99 - $13.99* based on order subtotal. Orders below $45.00 are charged a rate of $14.99*Orders over $150.00 are not charged any shipping or handling *

* Note Some heavy items or frozen items cannot be shipped, these items can be purchased and picked up at one our four locations.

The items that shipping is not offered, are indicated in the description as STORE PICK UP ONLY. If these items are added to the cart, the shipping option will allow for store pick up only.

US CUSTOMERS

Please call 613-735-3167 or email ricks@bellnet.ca to obtain shipping rate. No duty or taxes are charged to destinations in the United States.

ORDER ERRORS

If an error is made on your order  information please notify us immediately by phone :  613-735-3167

ADDRESS ERRORS

If any shipments are returned to us because of address errors, the customer will incur the shipping and handling charges. Please verify your shipping information.

ADDITIONAL INFORMATION

Ricks Pet Stores reserve the right to adjust pricing or shipping rates on all order, to reflect any errors in calculations /or typing inacurracies. The customers will be notified of any changes in the prices / rates before shipping and can cancel the order if not satisfied with the total cost.

Due to weather conditions such as freezing temperatures, Rick's Pet Stores Inc. cannot be held responsible for items damaged by these conditions. 

RETURNS

Merchandise can be returned in the event that damage from shipping has occurred,  their is an error with your order, or product is defective.

If a product needs to be returned you must contact us before returning the merchandise at  613-735-3167 or by email ricks@bellnet.ca to be issued an RMA #. No returns can be accepted without this return authorization.

ORDER ERROR

If we have sent merchandise that was not on your original order,  please return it to us. Shipping both ways will be covered by us. We must be notified within 14 days of receiving product.

SHIPPING DAMAGE

In the unlikely event that damage to the merchandise from shipping has occured, We will, on your behalf, seek a claim from the shipping company and reimburse you for product damage and shipping. We will ask for photo's of the damage to speed up the claim. Claims mus be made within 14 days.

DEFECTIVE PRODUCT

If merchandise is found to be defective within 30 days, it can be returned provided you have an RMA. The shipping of the defective product is at your cost and must be returned with a tracking number. We do not accept responsibility for lost products.

Product will be inspected when received by us, if found not to be defective or defective ffrom misuse according to manufacturer guidelines, it will be returned to you, at your shipping cost. A handlig fee of $5.00 will aslo be charged.

If merchandise is found to be faulty or defective after inspection, it will be replaced by us with no additional shipping or handling charges to you.

DEFECTIVE PRODUCT AFTER 30 DAYS

If product becomes defective after 30 days it must be returned to the manufacture according to their warranty.

NOTE

• All returns must include original packaging, manuals, registration cards, and all parts.

• We will not be held responsible for damage due to weather and will not accept returns.  (Example chemicals freezing during winter). Please consider these factors when ordering.