SHIPPING AND ORDERING INFORMATION
Orders are shipped from our locations in Ontario, Canada. We ship only to destinations within North America. All orders can be placed through our online shopping cart or by phone: 613-735-3167.
CANADIAN CUSTOMERS
All regular shipping is handled by Canada Post. And will be shipped within 1-3 business days of receiving your order.(if in stock) Otherwise the ship date will be communicated to buyer.
Shipping and handling rates are on a tier based system. Orders between $45.00 and $150.00 will be charged a flat rate between $10.99 - $13.99* based on order subtotal. Orders below $45.00 are charged a rate of $14.99*. Orders over $150.00 are not charged any shipping or handling *
* Note Some heavy items or frozen items cannot be shipped, these items can be purchased and picked up at one our four locations.
The items that shipping is not offered, are indicated in the description as STORE PICK UP ONLY. If these items are added to the cart, the shipping option will allow for store pick up only.
US CUSTOMERS
Please call 613-735-3167 or email [email protected] to obtain shipping rate. No duty or taxes are charged to destinations in the United States.
ORDER ERRORS
If an error is made on your order information please notify us immediately by phone : 613-735-3167
ADDRESS ERRORS
If any shipments are returned to us because of address errors, the customer will incur the shipping and handling charges. Please verify your shipping information.
ADDITIONAL INFORMATION
Ricks Pet Stores reserve the right to adjust pricing or shipping rates on all order, to reflect any errors in calculations /or typing inacurracies. The customers will be notified of any changes in the prices / rates before shipping and can cancel the order if not satisfied with the total cost.
Due to weather conditions such as freezing temperatures, Rick's Pet Stores Inc. cannot be held responsible for items damaged by these conditions.
RETURNS
Merchandise can be returned in the event that damage from shipping has occurred, there is an error with your order, or product is defective.
If a product needs to be returned you must contact us before returning the merchandise at 613-735-3167 or by email [email protected] to be issued an RMA #. No returns can be accepted without this return authorization.
Not accepted shipping orders that are returned, and are not defective, will be subject to all shipping related charges and 20% restocking fee.
ORDER ERROR
If we have sent merchandise that was not on your original order, please return it to us. Shipping both ways will be covered by us. We must be notified within 14 days of receiving product.
SHIPPING DAMAGE
In the unlikely event that damage to the merchandise from shipping has occured, We will, on your behalf, seek a claim from the shipping company and reimburse you for product damage and shipping. We will ask for photo's of the damage to speed up the claim. Claims mus be made within 14 days.
DEFECTIVE PRODUCT
If merchandise is found to be defective within 30 days, it can be returned provided you have an RMA. The shipping of the defective product is at your cost and must be returned with a tracking number. We do not accept responsibility for lost products.
Product will be inspected when received by us, if found not to be defective or defective ffrom misuse according to manufacturer guidelines, it will be returned to you, at your shipping cost. A handlig fee of $5.00 will aslo be charged.
If merchandise is found to be faulty or defective after inspection, it will be replaced by us with no additional shipping or handling charges to you.
DEFECTIVE PRODUCT AFTER 30 DAYS
If product becomes defective after 30 days it must be returned to the manufacture according to their warranty.
NOTE
• All returns must include original packaging, manuals, registration cards, and all parts.
• We will not be held responsible for damage due to weather and will not accept returns. (Example chemicals freezing during winter). Please consider these factors when ordering.